RETURN & EXCHANGE POLICY

Shop at Mizyan.ny with the confidence of knowing that if you are not completely satisfied with your purchase, we will provide you with an exchange/replacement within the guidelines outlined below. This policy applies to all purchases made with us. Our hassle-free return policy is part of our commitment to taking care of you every step of the way. Exchanges will only be facilitated for the goods purchased through www.mizyan.ny

Exchange/Replacement Policy

  • Product will be exchanged within 7 days of purchase in case of any damage; used products may not be replaced

  • Original receipt must be attached

  • Product must be in original packing

  • If customer has received what they ordered, delivery charges will be borne by customer

  • Products purchased online can only be exchanged online

  • Product must be evaluated by the QA team before making an exchange

  • The time period for an exchange request can be 5–7 business days

  • In case of stock out, customer has to wait till the arrival of the stock, and upon agreement we can provide online store credit

  • We reserve the right to reject the exchange or return requests based on the conditions

Claims

  • No claims of exchange/replacement of products bought on the website will be catered at any physical store having Mizyan.ny products in any city

  • A claim has to be made after three days of the product reaching the customer

  • Products purchased from Retail stores will not be entertained at our online store in either way (Exchange or Replacement)

  • Customer has to send the order back to Mizyan.ny for the evaluation bearing delivery charges

  • No claims will be accepted on products that have been previously replaced or exchanged

  • If a product is damaged by the consumer it will not be exchanged or replaced

  • Any product that comes back without receipt will not be catered to if an exchange request is made outside the specified time frame

  • Products with tampered or missing serial numbers will not be entertained

  • Items purchased on sale or other promotions are not eligible for replacement & exchange, unless you have received damaged goods

  • Lead time for the claim decision shall be 7 working days

  • In case of legitimate claim, online store credit will be provided

Online Store Credit

  • Online store credit will be provided in the below mentioned scenarios:

    • In case of a legitimate claim

    • In case of exchange, if the required product is stocked out

    • If the customer paid online and has not received the parcel

    • If the customer paid online but refuses to accept the product upon delivery and has requested a refund of the amount